Shipping & Exchange

Shipping & Handling Policy

At Delaab, orders are processed promptly within 24 hours of confirmation from the customer, with exceptions on public holidays and Sundays where processing occurs the next working day. In cases of incorrect address, orders will be held until our team verifies the information using the provided contact details. To prevent order cancellation, please ensure that your contact information, including email and phone number, is accurate and complete.
Our products are securely packed using sustainable materials, resulting in a breakage rate of just 0.001%

Shipping Partners:

All the products will be delivered either through TCS or Leopard couriers. the tracking id will be sent to your contact number via email or text message by the respective courier companies. You can also reach out to our customer care team to request your tracking ID. The UAN of the logistic companies are as follows.

TCS LOGISTICS: (021) 111-123-456
LEOPARD COURIER: (021) 111-300-786

Return & Exchange Policy:

At Delaab, we take product hygiene and quality very seriously. For this reason, we do not accept returns or exchanges on opened or used perfumes. However, exchanges are allowed within 7 days of delivery, provided the item is unopened, in its original packaging, and accompanied by the original receipt or invoice. Exchanges can only be made for products of equal or higher value, with the price difference to be paid by the customer. Products purchased at discounted prices or during promotions are not eligible for exchange. We reserve the right to refuse any exchange request if the product has been used, opened, or tampered with in any way. In case you receive a damaged or incorrect item, it must be reported within 24 hours of delivery along with a valid unboxing video for verification.

Please note that Delaab currently does not offer a refund policy.

For support, please contact our customer care team at our Instagram or at our 0336-335-2222.